CUSTOMER RELATION

CR DEPARTMENT VISION & OBJECTIVE VISION We build our customer’s trust by our fair handling and work commitment especially dealing in areas of “Inquiries & Complaints”. Our Customer Relations Department supports its customers in following ways;

  • Opening a larger window for customers.
  • Creating corporate trust based on integrity & fair handling of “Inquiries & Complaints”
  • Swift & sure handling of “Inquiries & Complaints”
  • Making the “Voice of the Customer” the basis for corporate renewal.
  • Improving corporate image & better informing Customers to support Sales & Service activities.

OBJECTIVES

We build our customer’s trust by our fair handling and work commitment especially dealing in areas of “Inquiries & Complaints”. Our Customer Relations Department supports its customers in following ways;

  • Enhance the global image of Toyota becoming the # 1 in Customer Relations.
  • One window operation for Sales, Service & Spare Parts.
  • Customer Retention to achieve maximum business through kaizen based marketing activities.
  • Strong inter-departmental coordination.
  • Customer Delight at all levels.

TSCD CR Management Support

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